xbeje Privacy Policy — Your Information Is Safe With Us

When you register and use services on the xbeje platform, we may collect the following types of information:

a) Personal Identification Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Nickname or username
• National ID number or passport number (for identity verification, where applicable)
• Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)

b) Financial Information

• Deposit and withdrawal history
• Payment method details (last four digits of a number or type of method)
• Transaction amounts and dates

c) Technical Information

• IP address and device type
• Browser type and version
• Operating system information
• Logs of visit times, pages visited, and time spent on the site
• Information collected from cookies and similar tracking technologies

d) Gaming Behavior Information

• Game play history and preferences
• Bet amounts and results
• Records of bonus and promotion usage

We collect information in the following ways:

• Information provided directly: Information you provide during registration forms, account verification processes, customer service contact, or payment transactions.
• Automatic collection: Technical information is automatically collected through cookies, pixel tags, and log files while you browse our website.
• Information received from third parties: A limited amount of information may be received from payment processors or identity verification services.

The information collected is used for the following purposes:

Delivering and operating core services

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals
• Running gaming services without interruption
• Preventing access by those under 21 years of age

Ensuring security and compliance

• Detecting and preventing fraud, money laundering, and illegal activity
• Implementing responsible gaming policies
• Managing self-exclusion and account limits

Improving and personalizing services

• Recommending games and offers based on your preferences
• Improving platform performance and user experience
• Sending relevant promotions and bonus offers (subject to your consent)

Customer service

• Providing support via live chat and email
• Responding to complaints and inquiries
• Sending important updates and security-related notices

xbeje does not sell your personal information to third parties or transfer it for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: The minimum necessary information is shared to complete mobile banking services such as bKash, Nagad, Rocket, and Upay, as well as bank transfers.
• Identity verification services: Specific information may be shared for identity verification purposes to meet legal obligations.
• Gaming software providers: Providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming process certain session information to ensure game integrity.
• Legal authorities: Information may be provided to relevant authorities in the case of a court order or legal obligation.
• Business continuity: Information may be transferred in the event of a change in company ownership or a merger, but the same privacy standards will be maintained.

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

Cookies We Use

• Essential cookies: Essential for managing login sessions, security, and the platform's core functionality. These cannot be disabled.
• Functionality cookies: Used to remember your preferences (such as language settings).
• Analytics cookies: Collect anonymous statistics to monitor and improve platform usage.

You can disable most cookies by changing your browser settings, but this may limit some features of the platform.

xbeje takes the highest technical and organizational measures to protect your information:

• SSL encryption: All our data transfers are encrypted using SSL/TLS technology, which protects your information from third-party access.
• Data encryption: Stored sensitive information is protected by industry-standard encryption technology.
• Access controls: Only authorized personnel can access the necessary information, and all access is logged.
• Firewall and security monitoring: Our servers are protected by advanced firewalls and 24-hour security monitoring.
• Regular security reviews: Our data protection measures are regularly reviewed and updated.

While we take every precaution to protect your information, no method on the internet is completely risk-free. We therefore ask you to keep your account password private and to avoid logging in from unfamiliar devices.

We retain your information only for as long as necessary or as legally required:

• Active account data: Retained for the entire duration the account remains active.
• Transaction and financial records: Retained for the period specified by applicable legal requirements.
• After account closure: Certain information may be retained for a defined period for the purposes of responsible gaming, fraud prevention, and legal compliance.
• After withdrawal of marketing consent: Information relating to your communication preferences will be updated according to your request.

As a user of xbeje, you have the following rights:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You can request correction of any inaccuracies in your stored information.
• Right to erasure: In certain circumstances (where there is no legal obligation to retain it), you can request that your information be deleted.
• Right to restrict processing: In certain cases, you can ask us to restrict the processing of your information.
• Right to withdraw consent: For marketing communications or optional data processing, you can withdraw your consent at any time.
• Right to data portability: Where applicable, you can request your information in a structured, readable format.

To exercise these rights, email [email protected] or contact our 24/7 live chat. We will do our best to respond to your request within a reasonable time.

xbeje strictly does not provide services to anyone under 21 years of age. We have age verification measures in place and do not intentionally collect or process any information from persons under 18. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

If you believe a minor is using our platform, please let us know at [email protected].

Our platform may be connected to mobile banking services such as bKash, Nagad, Rocket, and Upay for payment processing. These services have their own privacy policies, and their policies will apply when you provide information on those platforms. xbeje is not responsible for the privacy practices of these third parties.

Similarly, gaming software providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming follow their own privacy standards. We consider their security and privacy standards when selecting these providers.

xbeje may update this privacy policy from time to time. For any significant changes, we will:

• Publish the updated policy on this page.
• Change the "Last Updated" date at the top of the page.
• For significant changes, we may send a notification to your registered email.

If you continue using our platform after changes are made, you will be considered to have consented to the updated policy. We therefore recommend checking this page regularly.